Flexible Scheduling

Scheduling That Matches Reality

Most field service apps force you into rigid scheduling patterns. Need a job done “every other Tuesday between 9am and noon”? Good luck. Want multiple different schedules for the same job? Impossible.

Dingo Desk is different. We built scheduling around how field service actually works—with all the complexity, exceptions, and real-world scenarios that other apps ignore.

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Flexible scheduling interface

Coming soon

Scheduling Types

Choose the pattern that fits your job:

One-Time Jobs

Perfect for emergency calls, one-off projects, or special requests.

Schedule a specific date and time
No repetition, no complications
Ideal for: Emergency repairs, project work, special events

Daily Schedules

Jobs that happen every day or every few days.

Every day without exception
Every X days (e.g., every 3 days)
Ideal for: Daily inspections, routine maintenance, regular deliveries

Weekly Schedules

The most common pattern for recurring work.

Every week on specific days
Every X weeks (e.g., every 2 weeks for fortnightly)
Ideal for: Weekly cleanings, regular service visits, maintenance rounds

Fortnightly Schedules

Built-in support for every-other-week patterns.

Automatically handles 2-week cycles
No manual date calculation needed
Ideal for: Bi-weekly maintenance, alternating schedules

Monthly Schedules

Long-term recurring work with monthly patterns.

Every month on specific dates or days
Every X months for quarterly or semi-annual work
Ideal for: Monthly inspections, quarterly reviews, annual maintenance

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Schedule type selection

Coming soon

Day Selection Options

Within each schedule type, choose exactly which days work should happen:

Any Day

Let your team choose the best day within the schedule period.

Example: “Complete this job sometime this week”
Use case: Flexible maintenance where exact day doesn’t matter

Specific Day

Lock in exact days for consistent scheduling.

Example: “Every Monday” or “The 15th of every month”
Use case: Client expects service on specific days

Between Days

Define a window when work can happen.

Example: “Between Tuesday and Thursday each week”
Use case: Client availability windows, multi-day projects

Multiple Days

Select several specific days within the pattern.

Example: “Every Monday, Wednesday, and Friday”
Use case: Regular service on non-consecutive days

Weekends

Target Saturday and Sunday specifically.

Example: “Every Saturday and Sunday”
Use case: Weekend-only services, residential work when clients are home

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Day selection options

Coming soon

Time Selection Options

Control not just the day, but the exact timing:

Any Time of Day

Maximum flexibility—complete the job whenever it makes sense.

Example: “Anytime today”
Use case: Internal maintenance, flexible clients

Specific Time

Lock in exact start times for precision scheduling.

Example: “Every Monday at 9:00 AM”
Use case: Client meetings, time-sensitive work

Between Times

Define a time window for completion.

Example: “Between 9:00 AM and 12:00 PM”
Use case: Client availability windows, morning/afternoon preferences

After Specific Time

Set the earliest possible start time.

Example: “After 2:00 PM”
Use case: “Afternoon only” requests, after-hours work

Before Specific Time

Set the latest possible completion time.

Example: “Before 10:00 AM”
Use case: “Morning only” requests, deadline-driven work

📸

Time selection interface

Coming soon

Schedule Duration

Every schedule has a lifecycle:

Start Date

When should this schedule begin?

Start immediately or schedule for the future
Perfect for contracts that begin on specific dates

End Date

When should this schedule stop?

Set an end date for fixed-term contracts
Leave open-ended for ongoing work
Automatically stops generating jobs after the end date

Example: “Weekly cleaning every Monday from January 1st through June 30th”

The Game-Changer: Multiple Schedules Per Job

Here’s where Dingo Desk truly shines. You can create multiple schedules for the same job, each with different combinations of all the options above.

Real-World Example: Property Maintenance

Imagine a property maintenance contract assigned to your maintenance team:

Schedule 1: Weekly lawn mowing

Type: Weekly
Days: Every Monday
Time: Between 8:00 AM and 12:00 PM
Duration: April 1 - October 31

Schedule 2: Fortnightly pool cleaning

Type: Fortnightly
Days: Every other Wednesday
Time: After 1:00 PM
Duration: May 1 - September 30

Schedule 3: Monthly HVAC inspection

Type: Monthly
Days: First Tuesday of each month
Time: Specific time - 9:00 AM
Duration: Year-round

All three schedules belong to the same job. Different patterns, different timeframes—but one unified job record with complete history assigned to the same team member.

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Multiple schedules for one job

Coming soon

Why This Matters

Most apps force you to create separate jobs for each schedule, leading to:

❌ Fragmented job history
❌ Duplicate customer information
❌ Confusion about which job is which
❌ Difficult reporting and invoicing
❌ Lost context about the overall service relationship

With Dingo Desk’s multiple schedules:

✅ Complete history in one place
✅ Single source of truth for customer relationship
✅ Clear overview of all work for this client
✅ Unified reporting and invoicing
✅ Full context for every team member

Why Other Apps Fall Short

Traditional field service software treats scheduling as an afterthought:

Rigid Patterns

Most apps offer only basic recurring options: daily, weekly, monthly. Need fortnightly? Calculate it yourself. Need “every 3 weeks”? Good luck.

Single Schedule Limitation

One job = one schedule. Want different patterns for the same job? Create duplicate jobs and manage the chaos.

Poor Time Flexibility

Many apps only support “all day” or “specific time”—no windows, no “after” or “before” options.

Calendar Confusion

Even when you hack together complex schedules, the calendar can’t display them properly. Jobs appear on wrong days, times don’t make sense, and your team loses trust in the system.

Manual Workarounds

Teams resort to spreadsheets, paper calendars, and phone calls to manage what the software can’t handle.

Intelligent Calendar Integration

Here’s the magic: Dingo Desk’s calendar understands all these scheduling variations and displays them correctly.

Daily View

Shows exact time slots for scheduled jobs
Displays time windows as blocks spanning the full range
Indicates “any time” jobs with special styling
Updates in real-time as jobs are started or completed

Weekly View

Visualizes multi-day patterns across the week
Shows workload distribution for each assignee
Highlights scheduling conflicts before they become problems
Displays recurring patterns with clear indicators

Monthly View

Heat map shows job density by day
Recurring patterns are visible at a glance
Schedule start and end dates are clearly marked
Future jobs appear automatically based on schedules

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Calendar showing complex schedules

Coming soon

Automatic Conflict Detection

The calendar doesn’t just display schedules—it actively prevents problems:

Double booking warnings: Alerts when assigning overlapping jobs
Travel time conflicts: Considers distance between jobs
Capacity alerts: Warns when team members are overloaded
Schedule overlap detection: Identifies when multiple schedules create conflicts

The Hatnex Difference: Interconnected Excellence

Flexible scheduling is powerful on its own, but it’s just one piece of the puzzle. Here’s how everything works together in Dingo Desk:

1. Scheduling → Calendar

Complex schedules automatically populate the calendar correctly. No manual entry, no mistakes, no confusion.

2. Calendar → Notifications

Team members receive automatic notifications based on their schedule assignments. The assigned team member gets alerts for all scheduled work—automatically.

3. Assignments → Permissions

Role-based access control means team members only see jobs assigned to them, keeping their schedule focused and uncluttered.

4. Job History → Reporting

All schedules for a job feed into unified reporting. Generate a single invoice showing all work performed—lawn care, pool service, and HVAC maintenance—without piecing together multiple job records.

5. Customer View → Transparency

Customers see a complete picture of all scheduled work. They know when to expect your team, what work will be done, and can plan accordingly.

6. Real-Time Sync → Team Coordination

When one schedule changes, everyone knows instantly. Update a time window, and the assignee’s phone updates immediately. No phone calls needed.

7. Forecasting → Business Planning

See future workload across all schedules. Know exactly how busy you’ll be next month, next quarter, next year. Make hiring decisions based on real data, not guesswork.

The “What’s Next” Philosophy in Action

This is what we mean by anticipating needs before they emerge:

Other apps ask: “How can we digitize a paper schedule?”

Dingo Desk asks: “What scheduling challenges will businesses face, and how can we eliminate them entirely?”

The result is a scheduling system that:

Handles complexity without feeling complicated
Prevents problems before they happen
Adapts to your business instead of forcing you to adapt to it
Gets smarter as you use it
Works seamlessly with every other part of the app

Real-World Impact

For Business Owners

Confidence in commitments: Know you can deliver on complex schedules
Reduced scheduling overhead: Set it up once, it runs automatically
Better capacity planning: See true availability across all jobs and schedules
Professional image: Clients see you as organized and reliable

For Team Members

Clear expectations: Know exactly when and where you’re needed
No surprises: Automatic notifications keep you informed
Reduced confusion: One job record with all relevant schedules
Better work-life balance: Predictable schedules you can plan around

For Customers

Reliability: Consistent service on the schedule they expect
Transparency: Clear visibility into when work will happen
Flexibility: Easy to accommodate their preferences and constraints
Trust: Professional scheduling builds confidence in your service

Getting Started

Ready to experience scheduling that actually works?

Create a job with all the customer and service details
Add your first schedule with the pattern that fits
Add additional schedules if needed for the same job
Assign team members to each schedule
Watch the calendar populate automatically with perfect accuracy

The system handles the complexity. You focus on delivering great service.

Questions about flexible scheduling? Contact us and we’ll help you set up schedules that match your exact business needs.

→ See how the calendar displays these schedules