Visual Documentation That Speaks Volumes
One of the biggest pain points in field service? Proving the work was done right. Customers want to see what happened, not just read about it. Team members need clear visual instructions. Managers need evidence of quality work.
Dingo Desk solves this with industry-leading media capture:
- 📸 Integrated Camera: Take photos and videos directly in the app—no switching between apps, no lost files
- 🎥 Full Video Support: Record incidents, document processes, capture before/after transformations
- 🔍 Professional Viewer: Zoom into details, play videos in full-screen, scrub through timelines to find exact moments
- 📎 Attach Anywhere: Add media to incidents, inspection reports, job instructions, notes—wherever context matters
- ⚡ Instant Access: Review media immediately on-site or later in the office with smooth playback
Why this matters: A single photo can prevent a dispute. A quick video can answer “how did you do that?” Visual proof builds trust with customers and accountability within teams. No more “he said, she said”—just clear, timestamped evidence of quality work.
Key Features
Section titled “Key Features”Integrated Camera System
Section titled “Integrated Camera System”Capture photos and videos without leaving the app. No more switching between your camera app and your field service software, no more hunting for files later. Everything is captured in context and automatically attached to the right job, incident, or inspection.
Professional Media Viewer
Section titled “Professional Media Viewer”Our media viewer isn’t just for viewing—it’s a professional tool:
- Zoom controls: Pinch to zoom into fine details on photos
- Full-screen playback: Videos play in immersive full-screen mode
- Timeline scrubbing: Jump to exact moments in videos with precise timeline control
- Smooth performance: Optimized for mobile devices with instant loading
Attach Media Anywhere
Section titled “Attach Media Anywhere”Visual documentation isn’t just for final reports. Attach photos and videos to:
- Incidents: Document damage, hazards, or unexpected conditions
- Inspection reports: Provide visual evidence of compliance or issues
- Job instructions: Show team members exactly what needs to be done
- Notes: Add context to any communication or observation
- Before/after comparisons: Showcase the transformation your work creates
Timestamped Evidence
Section titled “Timestamped Evidence”Every photo and video is automatically timestamped. This creates an indisputable record of when work was performed, conditions were documented, or incidents occurred. Perfect for:
- Resolving customer disputes
- Insurance claims
- Compliance documentation
- Quality assurance
- Training and process improvement
Real-World Benefits
Section titled “Real-World Benefits”For Business Owners
Section titled “For Business Owners”- Reduce disputes: Visual proof eliminates “he said, she said” arguments
- Build trust: Customers see exactly what they’re paying for
- Faster resolution: Photos and videos answer questions instantly
- Professional image: High-quality documentation reflects your brand
For Field Teams
Section titled “For Field Teams”- No extra apps: Camera is built right into your workflow
- Easy to use: Capture media with one tap, no complicated setup
- Immediate review: Check your photos and videos on-site before leaving
- Clear instructions: See visual examples of what needs to be done
For Customers
Section titled “For Customers”- Peace of mind: See proof of work with your own eyes
- Transparency: Understand exactly what was done and why
- Visual clarity: Photos and videos are easier to understand than text descriptions
- Timestamped records: Know exactly when work was performed
Use Cases
Section titled “Use Cases”Before/After Documentation
Section titled “Before/After Documentation”Show customers the transformation your work creates. Capture the “before” state when you arrive, then document the “after” results. Perfect for:
- Cleaning services
- Landscaping
- Renovation work
- Maintenance and repairs
Incident Documentation
Section titled “Incident Documentation”When something unexpected happens, visual documentation is critical:
- Damage discovered on-site
- Safety hazards
- Equipment failures
- Weather conditions affecting work
Inspection Evidence
Section titled “Inspection Evidence”Visual proof makes inspections more credible and actionable:
- Compliance verification
- Quality assurance checks
- Safety inspections
- Equipment condition assessments
Training and Knowledge Sharing
Section titled “Training and Knowledge Sharing”Use photos and videos to improve your team’s skills:
- Show proper techniques
- Document best practices
- Create visual guides
- Share solutions to common problems