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Cleaning company workflow

See how a typical cleaning company uses Dingo Desk to manage recurring jobs, document work quality, and build customer trust.

The Challenge

Section titled “The Challenge”

Cleaning businesses face unique operational challenges:

  • Proof of service: Customers can’t always verify work was done
  • Communication overhead: Constant calls about schedules and completion
  • Staff accountability: Tracking who cleaned what and when
  • Quality control: Ensuring consistent standards across all jobs
  • Payment delays: Customers hesitate to pay without proof of work

Traditional paper checklists and manual reporting create more problems than they solve.

The Dingo Desk Solution

Section titled “The Dingo Desk Solution”

Step 1: Set Up Recurring Jobs

Section titled “Step 1: Set Up Recurring Jobs”

Create a recurring job template for each regular client.

Example: “ABC Corp Office Clean”

  • Frequency: Every Monday, Wednesday, Friday
  • Assigned to: Sarah (Team Lead)
  • Duration: 2 hours
  • Checklist:
    • Empty all trash bins
    • Vacuum all carpeted areas
    • Mop hard floors
    • Clean and sanitize restrooms
    • Wipe down desks and surfaces
    • Restock supplies
📸
Recurring job setup
Coming soon

Step 2: Team Gets Automatic Notifications

Section titled “Step 2: Team Gets Automatic Notifications”

On Monday morning at 8 AM, Sarah receives a notification:

Job Reminder: ABC Corp Office Clean
Due today at 10:00 AM
123 Business St, Melbourne

She taps the notification to open the job details, reviews the checklist, and heads to the site.

Benefits:

  • No phone calls needed
  • Team always knows what’s next
  • Automatic reminders prevent missed jobs
  • GPS directions built-in

Step 3: Complete Work On-Site

Section titled “Step 3: Complete Work On-Site”

Sarah arrives at ABC Corp and opens the job on her phone.

Her workflow:

  1. Tap “Start Job” (timestamps the beginning)
  2. Work through the checklist, tapping each item as completed
  3. Take photos of key areas:
    • Before/after photos of restrooms
    • Vacuumed conference room
    • Mopped lobby
  4. Add note: “Restocked paper towels in both restrooms”
  5. Tap “Complete Job” (timestamps the end)
📸
Checklist completion with photos
Coming soon

Why this works:

  • Visual proof of quality work
  • Timestamps prevent disputes
  • Notes capture special circumstances
  • All documentation in one place

Step 4: Instant Report Generation

Section titled “Step 4: Instant Report Generation”

Before leaving the site, Sarah generates the report:

  1. Tap “Generate Report”
  2. Review the PDF preview:
    • Company logo at the top
    • All checklist items marked complete
    • Photos showing clean areas
    • Start time: 10:05 AM, End time: 11:52 AM
    • Sarah’s signature
  3. Tap “Email to Client”
  4. Report sent to facilities@abccorp.com
📸
Professional cleaning report PDF
Coming soon

The client receives:

  • Professional branded report
  • Photo evidence of completed work
  • Exact time spent on-site
  • Digital record for their files

Step 5: Business Owner Benefits

Section titled “Step 5: Business Owner Benefits”

Back at the office, the business owner (Mark) sees:

  • ✅ ABC Corp job completed on time
  • ✅ Report sent to client
  • ✅ 1 hour 47 minutes logged
  • ✅ All checklist items completed
  • ✅ 8 photos attached

Mark’s dashboard shows:

  • All jobs for the week at a glance
  • Which team members completed which jobs
  • Average time per job type
  • Customer satisfaction trends
📸
Business owner dashboard
Coming soon

Real-World Results

Section titled “Real-World Results”

Fewer Customer Calls

Section titled “Fewer Customer Calls”

Before Dingo Desk:

  • 15-20 calls per day asking “Did you clean today?”
  • Constant interruptions during jobs
  • Staff frustrated by repetitive questions

After Dingo Desk:

  • 2-3 calls per day (only for special requests)
  • Customers check their email for reports
  • Staff focus on cleaning, not phone calls

Faster Payments

Section titled “Faster Payments”

Before Dingo Desk:

  • Average payment time: 45 days
  • Frequent disputes about what was done
  • Manual invoice creation delays billing

After Dingo Desk:

  • Average payment time: 21 days
  • Virtually no disputes (photos prove work)
  • Reports lead directly to invoicing

Better Quality Control

Section titled “Better Quality Control”

Before Dingo Desk:

  • Inconsistent cleaning standards
  • No way to verify checklist completion
  • Customer complaints about missed areas

After Dingo Desk:

  • Standardized checklists ensure consistency
  • Photo evidence shows quality
  • Customer complaints down 70%

Team Accountability

Section titled “Team Accountability”

Before Dingo Desk:

  • “I thought someone else did that job”
  • No record of who cleaned what
  • Difficult to track performance

After Dingo Desk:

  • Clear assignment and completion records
  • Performance metrics for each team member
  • Easy to identify training needs

Industry-Specific Features

Section titled “Industry-Specific Features”

Custom Checklists

Section titled “Custom Checklists”

Different clients need different services:

  • Office cleaning: Focus on desks, meeting rooms, restrooms
  • Medical facilities: Emphasis on sanitization and compliance
  • Retail stores: After-hours cleaning with security protocols
  • Restaurants: Kitchen deep cleaning with health code requirements

Create custom checklists for each job type.

Supply Tracking

Section titled “Supply Tracking”

Add notes about supplies used or needed:

  • “Used 2 bottles of floor cleaner”
  • “Restroom needs paper towel restock”
  • “Vacuum bag needs replacement”

Track supply usage and plan restocking.

Quality Assurance

Section titled “Quality Assurance”

Supervisors can review completed jobs:

  • Check photo quality
  • Verify all checklist items completed
  • Provide feedback to team members
  • Identify training opportunities

Getting Started

Section titled “Getting Started”

Ready to transform your cleaning business?

  1. Set up your organisation with your business branding
  2. Create job templates for your common cleaning types
  3. Invite your team and assign roles
  4. Create your first recurring jobs for regular clients
  5. Train your team on the mobile app (takes about 15 minutes)
  6. Start documenting every job with photos and reports

Other Use Cases

Section titled “Other Use Cases”

Dingo Desk works for many field service industries:

  • Property maintenance: Track repairs and inspections
  • Pest control: Document treatments and follow-ups
  • HVAC services: Log maintenance and repairs
  • Security patrols: Timestamp and photograph rounds
  • Facility management: Coordinate multiple service types

Every field service business that needs proof of work and professional reporting can benefit from Dingo Desk.

Want to see Dingo Desk in action for your cleaning business? Get started today and send your first professional report in minutes.