Push Notifications & Alerts - Dingo Desk Field Service App
Dingo Desk keeps your team informed with automated push notifications. From job assignments to incident reports, everyone stays up to date without phone calls or manual check-ins.
Open the in-app list from the Notifications tab in the bottom bar (Home, Jobs, Calendar, Notifications, More). Account and theme settings are on Settings: open it from More (last destination) or from Home (tap your profile picture and name in the dashboard header, then Settings). Settings is not in the tab bar.
Notification Types
Section titled “Notification Types”Job Notifications
Section titled “Job Notifications”- Job assigned: Notified when a job is assigned to you
- Job updated: Changes to job details or schedule
- Job started: Team member has begun work
- Job completed: Work has been finished
- Job overdue: Past the scheduled completion time
Incident Notifications
Section titled “Incident Notifications”- Incident reported: New incident logged
- Incident updated: Status or details changed
- Critical incident alert: High-severity incidents flagged
Inspection Notifications
Section titled “Inspection Notifications”- Inspection report shared: New report available for review
- Inspection acknowledged: Report has been reviewed
Report Notifications
Section titled “Report Notifications”- Report generated: PDF report ready for review
- Report email sent: The customer email you queued was sent
- Report email unsuccessful: The customer email you queued was not sent
Team Notifications
Section titled “Team Notifications”- Team member joined: New member added to organisation
- Role changed: Permissions updated
📸
Notifications list Coming soon
How Notifications Work
Section titled “How Notifications Work”- Event occurs: Someone creates a job, reports an incident, etc.
- Notification generated: Dingo Desk creates a push notification
- Delivered instantly: Notification appears on your device
- Tap to navigate: Tap the notification to go directly to the relevant screen
Deep Linking
Section titled “Deep Linking”Notifications are intelligent — tapping them navigates directly to the relevant content:
- Job assigned → Opens the job details
- Incident reported → Opens the incident report
- Inspection shared → Opens the inspection report
- Report generated → Opens the PDF report
- Report email sent or unsuccessful → Opens that job report
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Notification deep link navigation Coming soon
Badge Count
Section titled “Badge Count”Unread counts show in two places:
- The Notifications tab badge uses unread notifications for the current organisation
- The app icon badge uses unread notifications across all organisations on the account
Both update automatically and clear as you read notifications.
Managing Notifications
Section titled “Managing Notifications”Notification Preferences
Section titled “Notification Preferences”Control what you receive:
- Choose which notification types you want
- Set quiet hours (optional)
- Mute specific notification types
Push Notification Permissions
Section titled “Push Notification Permissions”- Grant or deny permission on first launch
- Update permissions in device settings
- Notifications require device permission
Best Practices
Section titled “Best Practices”- Keep notifications enabled to stay informed
- Tap to navigate — don’t search for the related item manually
- Review notifications regularly to avoid missing updates
- Configure preferences to reduce noise from less important events