Incident Management Software - Report & Track Field Incidents
Incidents capture unexpected events, accidents, or discoveries made during field work. Dingo Desk provides a complete incident management system for reporting, tracking, and resolving incidents.
What Counts as an Incident?
Section titled “What Counts as an Incident?”Incidents are unexpected events that occur during field work:
- Damage discovered on-site (existing or caused during work)
- Safety hazards or near-misses
- Equipment failures or malfunctions
- Property damage (accidental or pre-existing)
- Security incidents (theft, vandalism, trespassing)
- Weather damage affecting work or property
- Customer disputes or complaints on-site
Reporting an Incident
Section titled “Reporting an Incident”During a Job
Section titled “During a Job”- Open the job and tap Incidents
- Tap “Report Incident”
- Fill in the details:
- Title: Brief description of the incident
- Description: Detailed account of what happened
- Severity: Minor, Moderate, Serious, Critical
- Location: Where on-site the incident occurred
- Attach photos or videos as evidence
- Submit the report
Standalone Incident Report
Section titled “Standalone Incident Report”Incidents can also be reported independently of a specific job through the Manage Incidents section.
Incident Management
Section titled “Incident Management”All Incidents View
Section titled “All Incidents View”The Manage Incidents section shows all incidents across your organisation:
- Filter by status (Open, Investigating, Resolved, Closed)
- Sort by severity or date
- Search by description or location
Unreported Incidents
Section titled “Unreported Incidents”Track incidents that have been noted but not yet formally reported through the Manage Unreported Incidents view. This ensures no incident falls through the cracks.
Incident Details
Section titled “Incident Details”Each incident has a detailed view with:
- Full description and timeline
- All attached media (photos, videos)
- Status history and updates
- Assigned team members
- Resolution notes
Incident Workflow
Section titled “Incident Workflow”1. Report
Section titled “1. Report”Someone discovers an incident and files a report with all relevant details and evidence.
2. Review
Section titled “2. Review”Managers or safety officers review the incident:
- Assess severity
- Assign investigators
- Prioritise resolution
3. Investigate
Section titled “3. Investigate”Gather more information:
- Interview witnesses
- Collect additional evidence
- Document findings
- Determine root cause
4. Resolve
Section titled “4. Resolve”Take corrective action:
- Fix the issue
- Update status to Resolved
- Document resolution details
5. Close
Section titled “5. Close”Final review and closure:
- Verify resolution
- Archive documentation
- Update status to Closed
Media Documentation
Section titled “Media Documentation”Incidents support rich media attachments:
- Photos: Document damage, hazards, or conditions
- Videos: Record walk-throughs of incident scenes
- Multiple attachments: Add comprehensive evidence
All media is automatically timestamped for legal and compliance purposes.
Best Practices
Section titled “Best Practices”- Report immediately: Document incidents as soon as they occur
- Be detailed: Include time, location, people involved, and circumstances
- Take photos: Visual evidence is invaluable for resolution and insurance
- Update regularly: Keep incident status current as investigations progress
- Follow up: Ensure all incidents reach a resolution
→ Learn about inspection reports → See how media attachments work