Dingo Desk FAQ - Field Service Management Software Questions
General
Section titled “General”What is Dingo Desk?
Section titled “What is Dingo Desk?”Dingo Desk is a field service management platform that helps businesses manage jobs, schedule work, document inspections, generate reports, and communicate with customers.
Who is Dingo Desk for?
Section titled “Who is Dingo Desk for?”Dingo Desk is designed for field service businesses of all sizes — cleaning companies, pest control, HVAC, security patrols, property maintenance, and any business that sends teams to customer sites.
Is Dingo Desk available on both iOS and Android?
Section titled “Is Dingo Desk available on both iOS and Android?”Yes! Dingo Desk is available on both iOS and Android via the App Store and Google Play Store.
Do I need an internet connection?
Section titled “Do I need an internet connection?”The app works offline. You can complete jobs, take photos, and add notes without an internet connection. Everything syncs automatically when you reconnect.
Account & Billing
Section titled “Account & Billing”How do I create an account?
Section titled “How do I create an account?”Download the app and tap “Sign Up”. You can sign up with email and password, Google, or Apple.
What are the pricing plans?
Section titled “What are the pricing plans?”See our Pricing page for current plans and pricing. We offer monthly subscription options for teams of all sizes.
Is there a free trial?
Section titled “Is there a free trial?”Yes! We offer a 3-month free trial with full access to all features. No credit card required.
Can I change my plan later?
Section titled “Can I change my plan later?”Yes. You can upgrade or downgrade your plan at any time. Changes take effect at the start of the next billing cycle.
How do I cancel my subscription?
Section titled “How do I cancel my subscription?”Contact us through the app or via email. We’ll help you cancel your subscription. Your data will be available until the end of your billing period.
Can I create recurring jobs?
Section titled “Can I create recurring jobs?”Yes. Dingo Desk supports daily, weekly, fortnightly, monthly, and custom recurring schedules.
Can I create job templates?
Section titled “Can I create job templates?”Yes. Create templates for common job types and reuse them to save time.
Can I assign multiple team members to one job?
Section titled “Can I assign multiple team members to one job?”Yes. Jobs can be assigned to multiple team members, and you can track who completed which parts of the work.
What happens when a job is overdue?
Section titled “What happens when a job is overdue?”Overdue jobs are flagged and appear in the overdue section. Notifications can be sent to managers and the assigned team member.
Reports
Section titled “Reports”What does a report include?
Section titled “What does a report include?”Reports include job details, completed checklists, photos and videos with timestamps, team member signatures, and your company branding.
Can I customise the reports?
Section titled “Can I customise the reports?”Yes. Add your logo, choose brand colours, and select which information to include in reports.
How do I share a report with a customer?
Section titled “How do I share a report with a customer?”Reports can be emailed directly from the app or shared via any sharing method (WhatsApp, SMS, etc.).
Can I access past reports?
Section titled “Can I access past reports?”Yes. All generated reports are saved and accessible from the job record or report history.
Can I take photos and videos in the app?
Section titled “Can I take photos and videos in the app?”Yes. The integrated camera lets you capture photos and videos without leaving the app.
Where are my photos saved?
Section titled “Where are my photos saved?”Photos are automatically linked to the job, section, or note where they were captured. They’re organised and easy to find.
Can I add photos to inspection reports?
Section titled “Can I add photos to inspection reports?”Yes. Every inspection item (issue, improvement, action plan, comment) supports photo and video attachments.
How many team members can I add?
Section titled “How many team members can I add?”Unlimited. Add as many team members as you need.
What roles are available?
Section titled “What roles are available?”Admin, Manager, Field Worker, and Viewer roles are available.
Can I change someone’s role?
Section titled “Can I change someone’s role?”Yes. Admins can update any team member’s role at any time.
Data & Security
Section titled “Data & Security”Is my data secure?
Section titled “Is my data secure?”Yes. We use enterprise-grade encryption, secure cloud infrastructure, and follow data protection best practices.
Can I export my data?
Section titled “Can I export my data?”Yes. Contact support for data export requests.
What happens if I delete my account?
Section titled “What happens if I delete my account?”Your account enters a pending deletion period. During this time, you can cancel the deletion. After the period expires, all data is permanently removed.
Support
Section titled “Support”How do I get help?
Section titled “How do I get help?”- In-app support: Tap the help icon in the app
- Email: support@dingodesk.com.au
- Documentation: Browse our guides at dingodesk.com.au/docs
What are your support hours?
Section titled “What are your support hours?”We offer email support during business hours (AEST). We aim to respond to all inquiries within 24 hours.
Still have questions? Contact us and we’ll be happy to help.